优客社区是一个基于 Spring Boot 的轻量级社区系统，设计之初是为优客服项目提供在线交流的一个社区平台。
游客社区演示系统访问地址：优客问答社区（UCKeFu-ASK） ，
访问账号：admin，密码：123456
项目组成：
**1. 前端：LayUI Freemarker**
**1. 后端：Spring Boot**
**1. 数据库：MySQL Elasticsearch**
项目运行方式：
### 1. 将代码拉取下来
### 1. 编译pom.xml文件，下载好jar包
本项目有两个依赖包，IP2REGION 和 UCKeFu-Core，通过以下指令加入到本地Mavenue仓库：
1、mvn install:install-file -Dfile=src/main/resources/WEB-INF/lib/ip2region-1.2.3.jar -DgroupId=org.lionsoul.ip2region -DartifactId=ip2region -Dversion=1.2.3 -Dpackaging=jar
2、mvn install:install-file -Dfile=src/main/resources/WEB-INF/lib/UCKeFu-Core-0.3.0-SNAPSHOT.jar -DgroupId=com.ukefu -DartifactId=UCKeFu-Core -Dversion=0.3.0-SNAPSHOT -Dpackaging=jar
**确保两个依赖都安装成功**
### 1. 将项目按照maven格式配置好
### 1. 将ukefu.sql脚本在mysql数据库里运行，创建数据库和表
### 1. 配置项目中的application.properties文件中的数据库连接
### 提示：项目中使用了Elasticsearch，对内存有一定要求，建议分配内存如下：
java -Xms1240m -Xmx1240m -Xmn450m -XX:PermSize=512M -XX:MaxPermSize=512m -XX: UseParNewGC -XX: UseConcMarkSweepGC -XX: UseTLAB -XX:NewSize=128m -XX:MaxNewSize=128m -XX:MaxTenuringThreshold=0 -XX:SurvivorRatio=1024 -XX: UseCMSInitiatingOccupancyOnly -XX:CMSInitiatingOccupancyFraction=60 -Djava.awt.headless=true -XX: PrintGCDetails -Xloggc:gc.log -XX: PrintGCTimeStamps -jar UCKeFu-ASK-1.0.0-SNAPSHOT.jar
至此配置就结束了，运行一下查看效果吧！
# 优客服
优客服是一个多渠道融合的客户支持服务平台，包含WebIM，微信，电话，邮件，短信等接入渠道!
**1. WebIM在线客服**
优客服提供WebIM功能，在线坐席能够通过工作台操作界面，接收来自WebIM的咨询请求，优客服通过整合多个渠道来源，让坐席在同一个工作界面上处理来自PC端、移动端、微信端，微博等渠道的服务请求。
**2. 社交媒体**
接入微信和微博渠道，将社交媒体渠道的的咨询请求接入进入 优客服 坐席工作平台，让客服统一响应和受理
**3. 邮件、短信**
多种邮件处理方式，能够将邮箱的消息转为坐席的待处理任务，可以将待处理任务或邮件转为工单
**优客服将会分版本实现全部的功能，V1.0中将包含以下部分功能：**
**1、后台管理**
系统后台管理功能，包括系统用户管理，客服坐席管理，系统角色管理、组织机构管理，WebIM接入管理，接入设置
**2、WebIM在线客服**
访客管理、访客邀请、WebIM网站端多风格切换，访客用户唯一身份识别与跟踪，老用户识别，IP与地理位置识别转换，访客轨迹，访客停留记录，访客实时对话，通信消息，表情包，客户消息多媒体类型消息处理；坐席与用户统一路由排队（ACD），实时提示坐席当前客户正在输入的内容，坐席状态切换、坐席绩效管理
**3、联系人管理**
公共联系人，私有联系人，联系人贡献与分配
**4、联络记录**
坐席与客户之间的通信记录，包含WebIM对话，微信对话（V2.0功能）等
**5、常用语（FAQ）维护**
公共常用语维护（话术），坐席私有常用语维护
资源文件列表
UCKeFu-ASK/.classpath , 1484
UCKeFu-ASK/.project , 958
UCKeFu-ASK/.settings/org.eclipse.core.resources.prefs , 709
UCKeFu-ASK/.settings/org.eclipse.jdt.core.prefs , 664
UCKeFu-ASK/.settings/org.eclipse.m2e.core.prefs , 90
UCKeFu-ASK/ISSUE_TEMPLATE.zh-CN.md , 76
UCKeFu-ASK/LICENSE , 584
UCKeFu-ASK/pom.xml , 5964
UCKeFu-ASK/PULL_REQUEST_TEMPLATE.zh-CN.md , 101
UCKeFu-ASK/README.md , 5127
UCKeFu-ASK/src/main/java/com/ukefu/ask/Application.java , 2689
UCKeFu-ASK/src/main/java/com/ukefu/ask/config/web/UKWebAppConfigurer.java , 862
UCKeFu-ASK/src/main/java/com/ukefu/ask/service/repository/FansRepository.java , 627
UCKeFu-ASK/src/main/java/com/ukefu/ask/service/repository/TopicCommentEsCommonRepository.java , 845
UCKeFu-ASK/src/main/java/com/ukefu/ask/service/repository/TopicCommentRepository.java , 312
UCKeFu-ASK/src/main/java/com/ukefu/ask/service/repository/TopicCommentRepositoryImpl.java , 5005
UCKeFu-ASK/src/main/java/com/ukefu/ask/service/repository/TopicEsCommonRepository.java , 811
UCKeFu-ASK/src/main/java/com/ukefu/ask/service/repository/TopicRepository.java , 287
UCKeFu-ASK/src/main/java/com/ukefu/ask/service/repository/TopicRepositoryImpl.java , 5740
UCKeFu-ASK/src/main/java/com/ukefu/ask/service/repository/TopicViewEsCommonRepository.java , 169
UCKeFu-ASK/src/main/java/com/ukefu/ask/service/repository/TopicViewRepository.java , 300
UCKeFu-ASK/src/main/java/com/ukefu/ask/service/repository/TopicViewRepositoryImpl.java , 1635
UCKeFu-ASK/src/main/java/com/ukefu/ask/service/repository/UKeFuEsCommonRepository.java , 706
UCKeFu-ASK/src/main/java/com/ukefu/ask/service/repository/UKeFuRepository.java , 313
UCKeFu-ASK/src/main/java/com/ukefu/ask/service/repository/UKeFuRepositoryImpl.java , 3157
UCKeFu-ASK/src/main/java/com/ukefu/ask/service/repository/UserRepository.java , 718
UCKeFu-ASK/src/main/java/com/ukefu/ask/util/disruptor/UserHistoryEvent.java , 421
UCKeFu-ASK/src/main/java/com/ukefu/ask/util/disruptor/UserHistoryEventFactory.java , 262
UCKeFu-ASK/src/main/java/com/ukefu/ask/util/disruptor/UserHistoryEventProducer.java , 660
UCKeFu-ASK/src/main/java/com/ukefu/ask/util/disruptor/UserHistoryHandler.java , 280
UCKeFu-ASK/src/main/java/com/ukefu/ask/util/query/UKAggResultExtractor.java , 2469
UCKeFu-ASK/src/main/java/com/ukefu/ask/util/query/UKAggTopResultExtractor.java , 1836
UCKeFu-ASK/src/main/java/com/ukefu/ask/util/query/UKResultMapper.java , 7704
UCKeFu-ASK/src/main/java/com/ukefu/ask/web/handler/admin/AdminController.java , 5040
UCKeFu-ASK/src/main/java/com/ukefu/ask/web/handler/admin/topic/AdminTopicController.java , 6420
UCKeFu-ASK/src/main/java/com/ukefu/ask/web/handler/admin/users/UsersController.java , 5317
UCKeFu-ASK/src/main/java/com/ukefu/ask/web/handler/ApplicationController.java , 6897
UCKeFu-ASK/src/main/java/com/ukefu/ask/web/handler/Handler.java , 3485
UCKeFu-ASK/src/main/java/com/ukefu/ask/web/handler/LoginController.java , 5283
UCKeFu-ASK/src/main/java/com/ukefu/ask/web/handler/resource/ImageController.java , 1200
UCKeFu-ASK/src/main/java/com/ukefu/ask/web/handler/topic/TopicController.java , 16428
UCKeFu-ASK/src/main/java/com/ukefu/ask/web/handler/user/UserController.java , 24844
UCKeFu-ASK/src/main/java/com/ukefu/ask/web/interceptor/UserInterceptorHandler.java , 3405
UCKeFu-ASK/src/main/java/com/ukefu/ask/web/model/Fans.java , 1452
UCKeFu-ASK/src/main/java/com/ukefu/ask/web/model/Message.java , 3081
UCKeFu-ASK/src/main/java/com/ukefu/ask/web/model/Topic.java , 6408
UCKeFu-ASK/src/main/java/com/ukefu/ask/web/model/TopicComment.java , 5259
UCKeFu-ASK/src/main/java/com/ukefu/ask/web/model/TopicView.java , 2634
UCKeFu-ASK/src/main/java/com/ukefu/ask/web/model/UKAgg.java , 251
UCKeFu-ASK/src/main/java/com/ukefu/ask/web/model/UKFacet.java , 710
UCKeFu-ASK/src/main/java/com/ukefu/ask/web/model/User.java , 6990
UCKeFu-ASK/src/main/java/com/ukefu/ask/web/model/UserHistory.java , 69
UCKeFu-ASK/src/main/resources/application.properties , 2214
UCKeFu-ASK/src/main/resources/static/css/flexboxgrid.min.css , 10694
UCKeFu-ASK/src/main/resources/static/css/full.css , 1530
UCKeFu-ASK/src/main/resources/static/css/global.css , 27466
UCKeFu-ASK/src/main/resources/static/css/iconfont.eot , 38544
UCKeFu-ASK/src/main/resources/static/css/iconfont.svg , 44558
UCKeFu-ASK/src/main/resources/static/css/iconfont.ttf , 38260
UCKeFu-ASK/src/main/resources/static/css/iconfont.woff , 21208
UCKeFu-ASK/src/main/resources/static/css/layui.css , 27970
UCKeFu-ASK/src/main/resources/static/css/login.css , 12797
UCKeFu-ASK/src/main/resources/static/css/modules/code.css , 1054
UCKeFu-ASK/src/main/resources/static/css/modules/laydate/icon.png , 314
UCKeFu-ASK/src/main/resources/static/css/modules/laydate/laydate.css , 8404
UCKeFu-ASK/src/main/resources/static/css/modules/layer/default/icon-ext.png , 5911
UCKeFu-ASK/src/main/resources/static/css/modules/layer/default/icon.png , 11493
UCKeFu-ASK/src/main/resources/static/css/modules/layer/default/layer.css , 14354
UCKeFu-ASK/src/main/resources/static/css/modules/layer/default/loading-0.gif , 5793
UCKeFu-ASK/src/main/resources/static/css/modules/layer/default/loading-1.gif , 701
UCKeFu-ASK/src/main/resources/static/css/modules/layer/default/loading-2.gif , 1787
UCKeFu-ASK/src/main/resources/static/css/ukefu.css , 45625
UCKeFu-ASK/src/main/resources/static/font/iconfont.eot , 51906
UCKeFu-ASK/src/main/resources/static/font/iconfont.svg , 57625
UCKeFu-ASK/src/main/resources/static/font/iconfont.ttf , 51620
UCKeFu-ASK/src/main/resources/static/font/iconfont.woff , 27904
UCKeFu-ASK/src/main/resources/static/images/agent.png , 2550
UCKeFu-ASK/src/main/resources/static/images/alipay.png , 46209
UCKeFu-ASK/src/main/resources/static/images/au.png , 440
UCKeFu-ASK/src/main/resources/static/images/bg.jpg , 266310
UCKeFu-ASK/src/main/resources/static/images/face/0.gif , 2689
UCKeFu-ASK/src/main/resources/static/images/face/1.gif , 5514
UCKeFu-ASK/src/main/resources/static/images/face/10.gif , 2797
UCKeFu-ASK/src/main/resources/static/images/face/11.gif , 4121
UCKeFu-ASK/src/main/resources/static/images/face/12.gif , 3361
UCKeFu-ASK/src/main/resources/static/images/face/13.gif , 7425
UCKeFu-ASK/src/main/resources/static/images/face/14.gif , 2375
UCKeFu-ASK/src/main/resources/static/images/face/15.gif , 1793
UCKeFu-ASK/src/main/resources/static/images/face/16.gif , 6721
UCKeFu-ASK/src/main/resources/static/images/face/17.gif , 4439
UCKeFu-ASK/src/main/resources/static/images/face/18.gif , 3017
UCKeFu-ASK/src/main/resources/static/images/face/19.gif , 3040
UCKeFu-ASK/src/main/resources/static/images/face/2.gif , 3222
UCKeFu-ASK/src/main/resources/static/images/face/20.gif , 5144
UCKeFu-ASK/src/main/resources/static/images/face/21.gif , 5191
UCKeFu-ASK/src/main/resources/static/images/face/22.gif , 9823
UCKeFu-ASK/src/main/resources/static/images/face/23.gif , 3792
UCKeFu-ASK/src/main/resources/static/images/face/24.gif , 8096
UCKeFu-ASK/src/main/resources/static/images/face/25.gif , 3127
UCKeFu-ASK/src/main/resources/static/images/face/26.gif , 3291
UCKeFu-ASK/src/main/resources/static/images/face/27.gif , 4377
UCKeFu-ASK/src/main/resources/static/images/face/28.gif , 2793
UCKeFu-ASK/src/main/resources/static/images/face/29.gif , 4854
UCKeFu-ASK/src/main/resources/static/images/face/3.gif , 4017
UCKeFu-ASK/src/main/resources/static/images/face/30.gif , 2555
UCKeFu-ASK/src/main/resources/static/images/face/31.gif , 2002
UCKeFu-ASK/src/main/resources/static/images/face/32.gif , 3481
UCKeFu-ASK/src/main/resources/static/images/face/33.gif , 2454
UCKeFu-ASK/src/main/resources/static/images/face/34.gif , 3700
UCKeFu-ASK/src/main/resources/static/images/face/35.gif , 1800
UCKeFu-ASK/src/main/resources/static/images/face/36.gif , 2331
UCKeFu-ASK/src/main/resources/static/images/face/37.gif , 1513
UCKeFu-ASK/src/main/resources/static/images/face/38.gif , 3615
UCKeFu-ASK/src/main/resources/static/images/face/39.gif , 6495
UCKeFu-ASK/src/main/resources/static/images/face/4.gif , 5689
UCKeFu-ASK/src/main/resources/static/images/face/40.gif , 3154
UCKeFu-ASK/src/main/resources/static/images/face/41.gif , 3644
UCKeFu-ASK/src/main/resources/static/images/face/42.gif , 5305
UCKeFu-ASK/src/main/resources/static/images/face/43.gif , 2674
UCKeFu-ASK/src/main/resources/static/images/face/44.gif , 4126
UCKeFu-ASK/src/main/resources/static/images/face/45.gif , 3417
UCKeFu-ASK/src/main/resources/static/images/face/46.gif , 3007
UCKeFu-ASK/src/main/resources/static/images/face/47.gif , 2333
UCKeFu-ASK/src/main/resources/static/images/face/48.gif , 2689
UCKeFu-ASK/src/main/resources/static/images/face/49.gif , 2315
UCKeFu-ASK/src/main/resources/static/images/face/5.gif , 4567
UCKeFu-ASK/src/main/resources/static/images/face/50.gif , 5866
UCKeFu-ASK/src/main/resources/static/images/face/51.gif , 2785
UCKeFu-ASK/src/main/resources/static/images/face/52.gif , 777
UCKeFu-ASK/src/main/resources/static/images/face/53.gif , 2127
UCKeFu-ASK/src/main/resources/static/images/face/54.gif , 2196
UCKeFu-ASK/src/main/resources/static/images/face/55.gif , 1971
UCKeFu-ASK/src/main/resources/static/images/face/56.gif , 2034
UCKeFu-ASK/src/main/resources/static/images/face/57.gif , 2705
UCKeFu-ASK/src/main/resources/static/images/face/58.gif , 2258
UCKeFu-ASK/src/main/resources/static/images/face/59.gif , 10311
UCKeFu-ASK/src/main/resources/static/images/face/6.gif , 2213
UCKeFu-ASK/src/main/resources/static/images/face/60.gif , 3245
UCKeFu-ASK/src/main/resources/static/images/face/61.gif , 2495
UCKeFu-ASK/src/main/resources/static/images/face/62.gif , 2017
UCKeFu-ASK/src/main/resources/static/images/face/63.gif , 5871
UCKeFu-ASK/src/main/resources/static/images/face/64.gif , 6448
UCKeFu-ASK/src/main/resources/static/images/face/65.gif , 3576
UCKeFu-ASK/src/main/resources/static/images/face/66.gif , 3029
UCKeFu-ASK/src/main/resources/static/images/face/67.gif , 2701
UCKeFu-ASK/src/main/resources/static/images/face/68.gif , 1424
UCKeFu-ASK/src/main/resources/static/images/face/69.gif , 2431
UCKeFu-ASK/src/main/resources/static/images/face/7.gif , 3398
UCKeFu-ASK/src/main/resources/static/images/face/70.gif , 4590
UCKeFu-ASK/src/main/resources/static/images/face/71.gif , 5304
UCKeFu-ASK/src/main/resources/static/images/face/8.gif , 4050
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