一个知名网站的解密ASP 打包整个站点，含mssql脚本库直接导入 web.config配置一下就可以直接使用了 ADMIN管理后台均正常使用。 其它还包括了调查程序和问题管理，知识库，资产管理
1. 安装成功后，登陆后台（非集成AD是admin，密码是123456，集成AD时，输入您请把您加为管理员。
单击右上角的“管理”进入后台
2. 建立部门，如果是集成AD的，此部门应该和AD里员工的部门一致。
3. 建立用户
您看有设定用户的角色，系统内置5个角色。Audit角色可以审批采购。 Supporter是IT的支持人员。 Supervisor是部门主管，manager是部门经理，administrators是系统管理员,对于一般的办公人员，可以不设定角色。在集成AD的情况下，除非额外设定权限，否则您不需要把所有用户都加入，系统会在用户登陆helpdesk时，自动导入用户信息。
4. 您可以配置邮件，如果“配置邮件以便在用户提交Tickets时发送邮件通知相关人员”则会发送邮件。
5. 添加类别
您可以设定每一类别的主要负责人，如下，表示硬件问题由admin或者test复杂，这样当用户提交一个Tickets时，admin和test都会收到Ticktets信息，具体谁处理，可以有admin和test自己内部协商。
每一个大类建好后，必须建立小类
。
现在，一般用户即可提交新问题了，此时就用了刚才的类别。
Part2电脑资产管理
在使用Tickets前，建议先配置好电脑，电脑可以通过前台添加：
也可以单击“导入导出”，通过Excel导入
当然在导入数据时，需要下载导入模板如下图，然后单击导入即可
注意：导入的机器型号、机器用途、操作系统、使用状态和Office的值需要和“新增电脑” 里下拉框的值匹配，否则可能出现错误。
具体什么意思呢？如下图，Excel里的操作系统是Microsoft Windows 7，但是新增电脑里的操作系统确没有这一项，这将出现错误，所以数据需要一致。
快速导入数据
如果企业电脑很多，可以通过启明星Helpdesk的自动扫描功能，快速获取并导入数据。
单击“客户硬件扫描”，配置客户端，配置成功后，用户登录自动扫描客户端硬件信息。
单击“导出扫描结果”，系统会获取企业内部机器信息，关于客户端具体配置请参考“页面上部的”客户端配置帮助。
Part3 问题管理
当用户提交信息时，会自动根据机器名获取机器资产编号信息，如果信息有误，您可以单击放大镜进行修改。
Part4知识库
知识库可以让你建立一些常规问题的解决方案，并设定阅读权限。
Part5新闻
可以发布IT的内部通知等。
Part6 采购系统
启明星Helpdesk的采购系统是一个mini应用程序，主要做统计用，另外启明星采购系统Purchase可以管理企业内部采购，
Part7 文件调查
可以发布客户满意度调查
Part8 报表
提供对Tickets和PC的统计等
资源文件列表
Helpdesk/a.gif , 43
Helpdesk/accessdeny.aspx , 462
Helpdesk/Admin/AdConfig.aspx , 3106
Helpdesk/Admin/Admin.Master , 2159
Helpdesk/Admin/categories1.aspx , 9990
Helpdesk/Admin/categories2.aspx , 4119
Helpdesk/Admin/css/main.css , 1138
Helpdesk/Admin/css/styles.css , 1110
Helpdesk/Admin/default.aspx , 355
Helpdesk/Admin/Dept.aspx , 3330
Helpdesk/Admin/Deptmgr.aspx , 705
Helpdesk/Admin/Editroles.aspx , 2791
Helpdesk/Admin/EditUser.aspx , 8514
Helpdesk/Admin/Emailconfig.aspx , 2474
Helpdesk/Admin/images/ad.jpg , 42860
Helpdesk/Admin/images/error.gif , 1157
Helpdesk/Admin/images/icon.gif , 533
Helpdesk/Admin/images/icon_item.gif , 109
Helpdesk/Admin/images/icon_true.gif , 290
Helpdesk/Admin/images/list_bg.gif , 43
Helpdesk/Admin/images/list_icon.gif , 44
Helpdesk/Admin/images/ok.gif , 1185
Helpdesk/Admin/images/right.gif , 678
Helpdesk/Admin/images/Thumbs.db , 15360
Helpdesk/Admin/images/txt_bg.gif , 464
Helpdesk/Admin/images/wrap_bg.jpg , 17112
Helpdesk/Admin/Setright.aspx , 887
Helpdesk/Admin/Style/admin.css , 5320
Helpdesk/Admin/Style/del.JPG , 771
Helpdesk/Admin/Style/icon32.jpg , 824
Helpdesk/Admin/Style/image/126_f2.gif , 2454
Helpdesk/Admin/Style/image/126_f2_01.gif , 897
Helpdesk/Admin/Style/image/buttonbg.gif , 151
Helpdesk/Admin/Style/image/f1_03.gif , 1869
Helpdesk/Admin/Style/image/f2_10.gif , 898
Helpdesk/Admin/Style/image/icon01.gif , 832
Helpdesk/Admin/Style/image/inputbg_01.gif , 54
Helpdesk/Admin/Style/image/inputbg_02.gif , 1102
Helpdesk/Admin/Style/image/legendimg.jpg , 1834
Helpdesk/Admin/Style/image/logo.gif , 936
Helpdesk/Admin/Style/image/mun_bg.gif , 929
Helpdesk/Admin/Style/image/off.gif , 828
Helpdesk/Admin/Style/image/searchbutton.jpg , 569
Helpdesk/Admin/Style/image/sysbg_01.gif , 883
Helpdesk/Admin/Style/image/tabbg1.gif , 1005
Helpdesk/Admin/Style/image/tabbg2.gif , 653
Helpdesk/Admin/Style/image/Thumbs.db , 63488
Helpdesk/Admin/Style/image/xxbg_aa.gif , 1663
Helpdesk/Admin/Style/image/xxbg_bb.gif , 1684
Helpdesk/Admin/Style/image/xxbg_cc.gif , 1684
Helpdesk/Admin/Style/image/xxbg_dd.gif , 1699
Helpdesk/Admin/Style/legendimg.jpg , 1834
Helpdesk/Admin/Style/submit.gif , 612
Helpdesk/Admin/Style/Thumbs.db , 9216
Helpdesk/Admin/Style/userlist.gif , 1918
Helpdesk/Admin/Userlists.aspx , 2487
Helpdesk/Admin/UserRoles.aspx , 448
Helpdesk/App_Data/ad.xml , 102
Helpdesk/App_Data/email.xml , 319
Helpdesk/App_Data/helpdesk.sql , 334024
Helpdesk/App_Data/scan.bat , 64
Helpdesk/App_Data/scan.txt , 720
Helpdesk/App_Data/scanadmin.xml , 223
Helpdesk/bin/DNHelper.dll , 113152
Helpdesk/bin/DotnetControl.dll , 632832
Helpdesk/bin/EeekSoft.Web.PopupWin.dll , 69632
Helpdesk/bin/Helpdesk.dll , 219136
Helpdesk/bin/Interop.jmail.dll , 49152
Helpdesk/bin/MoverControl.dll , 24576
Helpdesk/bin/System.Web.DataVisualization.Design.dll , 81920
Helpdesk/bin/System.Web.DataVisualization.dll , 1728512
Helpdesk/bin/xListBox.dll , 24576
Helpdesk/Default.aspx , 447
Helpdesk/Global.asax , 92
Helpdesk/Helpdesk/add.gif , 314
Helpdesk/Helpdesk/add.jpg , 589
Helpdesk/Helpdesk/Addasset.aspx , 5932
Helpdesk/Helpdesk/Answer.aspx , 4536
Helpdesk/Helpdesk/AnswerCalendar.aspx , 5511
Helpdesk/Helpdesk/arrow_down.png , 216
Helpdesk/Helpdesk/AssetMgr.aspx , 365
Helpdesk/Helpdesk/AutoComplete.asmx , 109
Helpdesk/Helpdesk/bhListBox_js.js , 3029
Helpdesk/Helpdesk/bhMover_js.js , 1252
Helpdesk/Helpdesk/cancel.png , 179
Helpdesk/Helpdesk/collapse.jpg , 815
Helpdesk/Helpdesk/Copy of HTMLPage1.htm , 2191
Helpdesk/Helpdesk/css/main.css , 1138
Helpdesk/Helpdesk/css/styles.css , 1110
Helpdesk/Helpdesk/Dashboard_.aspx , 4907
Helpdesk/Helpdesk/Dashboard_assign.aspx , 3707
Helpdesk/Helpdesk/Dashboard_main.aspx , 1849
Helpdesk/Helpdesk/Dashboard_my.aspx , 7339
Helpdesk/Helpdesk/Default.aspx , 3069
Helpdesk/Helpdesk/Deny.aspx , 536
Helpdesk/Helpdesk/dialogclose.gif , 1006
Helpdesk/Helpdesk/down.gif , 632
Helpdesk/Helpdesk/expand.jpg , 812
Helpdesk/Helpdesk/Helpdesk.Master , 3696
Helpdesk/Helpdesk/helpsurvery.htm , 2052
Helpdesk/Helpdesk/helpsurvery_files/image001.jpg , 23149
Helpdesk/Helpdesk/helpsurvery_files/image002.jpg , 31358
Helpdesk/Helpdesk/helpsurvery_files/image003.jpg , 23826
Helpdesk/Helpdesk/helpsurvery_files/image004.jpg , 22460
Helpdesk/Helpdesk/helpsurvery_files/image005.jpg , 29480
Helpdesk/Helpdesk/helpsurvery_files/Thumbs.db , 15872
Helpdesk/Helpdesk/HTMLPage1.htm , 2191
Helpdesk/Helpdesk/HTMLPage2.htm , 238
Helpdesk/Helpdesk/hyjack.png , 10928
Helpdesk/Helpdesk/images/aarow.gif , 67
Helpdesk/Helpdesk/images/ad.jpg , 42860
Helpdesk/Helpdesk/images/bullet1.gif , 108
Helpdesk/Helpdesk/images/cpanel.gif , 32639
Helpdesk/Helpdesk/images/error.gif , 1157
Helpdesk/Helpdesk/images/finished.gif , 164
Helpdesk/Helpdesk/images/going.gif , 642
Helpdesk/Helpdesk/images/graph_top_bg1.gif , 150
Helpdesk/Helpdesk/images/greenflag.gif , 347
Helpdesk/Helpdesk/images/grid-small-dot.png , 108
Helpdesk/Helpdesk/images/grid-small-dot1.png , 194
Helpdesk/Helpdesk/images/icon.gif , 533
Helpdesk/Helpdesk/images/icon_item.gif , 109
Helpdesk/Helpdesk/images/icon_true.gif , 290
Helpdesk/Helpdesk/images/list_bg.gif , 43
Helpdesk/Helpdesk/images/list_icon.gif , 44
Helpdesk/Helpdesk/images/login_config.jpg , 77108
Helpdesk/Helpdesk/images/ok.gif , 1185
Helpdesk/Helpdesk/images/ra.gif , 67
Helpdesk/Helpdesk/images/redflag.gif , 550
Helpdesk/Helpdesk/images/right.gif , 678
Helpdesk/Helpdesk/images/Thumbs.db , 33280
Helpdesk/Helpdesk/images/txt_bg.gif , 464
Helpdesk/Helpdesk/images/waiting.jpg , 220
Helpdesk/Helpdesk/images/wrap_bg.jpg , 17112
Helpdesk/Helpdesk/images/yellowflag.gif , 550
Helpdesk/Helpdesk/items.aspx , 6676
Helpdesk/Helpdesk/kbase.Master , 1382
Helpdesk/Helpdesk/kbase_.aspx , 2340
Helpdesk/Helpdesk/Kbase_add.aspx , 1285
Helpdesk/Helpdesk/Kbase_category.aspx , 3028
Helpdesk/Helpdesk/kbase_catlist.aspx , 867
Helpdesk/Helpdesk/Kbase_list.aspx , 2218
Helpdesk/Helpdesk/Kbase_mgr.aspx , 4435
Helpdesk/Helpdesk/Kbase_view.aspx , 1870
Helpdesk/Helpdesk/news.master , 1318
Helpdesk/Helpdesk/news_.aspx , 2214
Helpdesk/Helpdesk/news_addNews.aspx , 1289
Helpdesk/Helpdesk/News_cat.aspx , 6348
Helpdesk/Helpdesk/news_list.aspx , 1872
Helpdesk/Helpdesk/News_mgr.aspx , 6486
Helpdesk/Helpdesk/news_view.aspx , 858
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